Shipment Policy

Effective Date: 13/07/2025

At Twinknapo, we are committed to delivering your footwear quickly, safely, and reliably. This Shipment Policy outlines the shipping methods, processing times, delivery zones, and related terms applicable when ordering from https://twinknapo.com.

1. Shipping Destinations

We currently ship to all addresses within the United Kingdom.
International shipping will be introduced soon—please subscribe to our newsletter for updates.

2. Order Processing Time

All orders are processed within 1–2 business days after successful payment.
Orders placed on weekends or holidays will be processed on the next working day.

3. Delivery Timeframes

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days (available at extra cost)
    Delivery times are estimates and may vary due to courier delays or weather conditions.

4. Shipping Costs

  • Free Standard Shipping for orders over £50

  • Shipping fees for orders under £50 or for express delivery are calculated at checkout based on destination and method selected.

5. Tracking Orders

Once your order is dispatched, you will receive an email with a tracking number and link to monitor your delivery in real-time.

6. Missed or Delayed Deliveries

If no one is available to receive the package, the courier may attempt redelivery or leave a collection notice.
For delays beyond expected timeframes, please contact our support team for assistance.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery or expected delivery date.

  • Provide order number and photos (if applicable) so we can investigate with the courier.
    We will offer a replacement or refund as appropriate.

8. Address Accuracy

Please ensure your shipping address is accurate and complete. Twinknapo is not responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.

9. Contact Us

For shipping or delivery-related inquiries, contact:
📧 contact@twinknapo.com
📍 4 Great Western Road, Long Sutton, United Kingdom
📞 070 7467 8746