Privacy Policy
Effective Date: January 6, 2025
Introduction
Welcome to Twinknapo! We value and respect the privacy of our customers. This Privacy Policy outlines the information we collect from you, how we use it, and the steps we take to ensure your privacy is protected. By using our website, www.twinknapo.com, and making purchases through our store, you agree to the terms outlined in this policy.
Twinknapo is committed to safeguarding your personal information while ensuring a seamless and secure shopping experience. This policy applies to all personal data we collect, whether through our website, social media platforms, customer support interactions, or other means.
1. Information We Collect
We collect different types of information in order to provide you with the best shopping experience:
a. Personal Information
This includes any information that identifies you as an individual, such as your name, address, email address, phone number, and payment information. You provide this information when you create an account, make a purchase, or interact with our customer service team.
b. Non-Personal Information
We also collect non-personal data that helps us understand how our website is being used. This can include your IP address, browser type, operating system, and website activity. This information is used to improve our website and tailor it to your needs.
c. Cookies
We use cookies to enhance your experience on our website. Cookies are small files placed on your device that allow us to remember your preferences, track your shopping cart, and improve our site’s functionality. You can control cookies through your browser settings.
d. Payment Information
When making a purchase, we collect payment details such as credit card numbers, billing information, and other financial details. However, we never store your complete payment information. All payments are processed through secure, third-party payment processors.
2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
a. Order Fulfillment
We use your personal details to process and deliver your orders. This includes confirming your order, processing payments, and shipping products to the provided address.
b. Customer Service
Your contact details are used to assist you with customer service requests. Whether you have questions about our products, require support with an order, or need help with returns and exchanges, we use your information to resolve issues promptly.
c. Marketing and Promotions
With your consent, we may use your information to send you promotional emails, newsletters, and special offers. You can opt-out of receiving marketing communications at any time by following the unsubscribe link provided in our emails.
d. Website Improvement
We use non-personal data, such as browsing patterns and traffic information, to optimize our website and improve your shopping experience. This allows us to enhance site performance, improve product offerings, and tailor the content to your preferences.
e. Legal Obligations
We may use your information to comply with legal requirements, respond to lawful requests from authorities, or protect our rights and interests in legal matters.
3. Sharing Your Information
Twinknapo does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers under the following circumstances:
a. Third-Party Service Providers
We may share your information with third-party vendors that help us operate our website, process payments, or deliver products to you. These companies are required to maintain your data privacy and can only use your information for the specific purposes outlined by Twinknapo.
b. Legal Requirements
In certain situations, we may be required to disclose your personal information if mandated by law or in response to valid legal requests. This includes responding to subpoenas, court orders, or government investigations.
c. Business Transfers
If Twinknapo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before any personal data is transferred and becomes subject to a different privacy policy.
4. Data Security
Twinknapo is committed to protecting the security of your personal information. We use industry-standard security measures, including encryption technology and secure payment gateways, to protect your data during transmission and storage. Despite our efforts to safeguard your information, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
As a customer, you have the right to access, correct, or delete the personal information we hold about you. You can also request that we stop using your information for marketing purposes or withdraw consent for the processing of your data. If you would like to exercise any of these rights, please contact us using the contact details below.
Additionally, if you are located in the European Union (EU) or European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR). This includes the right to request a copy of your data, request corrections, or object to the processing of your data.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
7. Contact Information
If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us:
Hotline: (863) 285-8588
Address: 818 S Oak Ave, Fort Meade, Florida
Email: info@twinknapo.com
Website: twinknapo.com