Effective Date: January 6, 2025

At Twinknapo, we are committed to providing our customers with high-quality footwear and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions governing your purchases, as well as the rights and responsibilities of both you, the customer, and Twinknapo, the seller. Please take a moment to review our policy before making a purchase to ensure a smooth and enjoyable transaction.

1. General Sales Terms

By purchasing products from Twinknapo, you agree to adhere to the terms and conditions laid out in this Sales Policy. This includes providing accurate information when placing an order, ensuring that all payment details are valid, and complying with the return and refund terms outlined in our Refund and Returns Policy.

a. Product Availability

All products on Twinknapo.com are subject to availability. While we strive to maintain stock levels, we cannot guarantee that every item will be available at all times. In the event that an item you ordered becomes unavailable, we will notify you immediately and offer alternatives such as a replacement or refund.

b. Pricing

Prices listed on the website are in U.S. Dollars (USD) unless otherwise stated. We reserve the right to change the prices of our products at any time without prior notice. However, the price at the time of order confirmation will be the final price that you will be charged.

c. Discounts and Promotions

Discounts, promotional offers, or coupon codes may be offered from time to time. These offers are subject to the terms and conditions specified at the time of the promotion. Promotional discounts cannot be applied retroactively to previous purchases, and offers cannot be combined unless otherwise stated.

If a promotional code or discount is applied incorrectly, or a customer uses an expired discount, the order may be canceled or corrected accordingly.

d. Taxes and Duties

Sales tax will be applied to orders in accordance with the applicable tax laws based on your delivery address. Any customs duties, import taxes, or additional charges that may apply to international orders are the responsibility of the customer.

2. Order Process

To ensure a smooth shopping experience, please follow these steps when placing an order:

a. Placing an Order

When you place an order through Twinknapo.com, you are making an offer to purchase the items in your cart. You must provide accurate billing information, including your name, address, and payment details. After completing the order, you will receive an order confirmation email with details of the products purchased, shipping address, and estimated delivery times.

b. Order Confirmation

Once we receive your order, we will send an email confirmation containing the details of your purchase. Please review the confirmation carefully and ensure all details are correct. If there are any issues with your order, such as incorrect product selection or payment failure, we will contact you for clarification.

c. Order Processing and Shipping

After your order is confirmed, we will begin processing it. This includes packaging your items and preparing them for shipment. Orders are typically processed within 1-3 business days. You will receive a tracking number once your order is shipped, allowing you to track the progress of your delivery.

For international orders, please note that delivery times may vary depending on your location and local customs processing times.

3. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through trusted third-party payment processors, ensuring that your information remains protected. Please note that Twinknapo does not store your full payment details.

4. Shipping Policy

Shipping charges are calculated based on the weight of your order and the destination. The cost will be clearly indicated during the checkout process. We offer several shipping options, including standard and expedited shipping, depending on your location.

Twinknapo is not responsible for any delays caused by shipping carriers, customs processing, or other factors outside of our control. We recommend that you allow sufficient time for delivery, especially during peak shopping seasons.

For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not covered by the shipping cost paid at checkout.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, please refer to our Refund and Returns Policy for instructions on how to return or exchange an item.

  • Items must be returned in their original condition with packaging, tags, and receipts.
  • We accept returns within 30 days of purchase, and the customer is responsible for return shipping costs.
  • Certain products, such as customized items, may not be eligible for return or exchange.

6. Customer Service and Contact Information

If you have any questions regarding your order or the products on our website, feel free to contact our customer support team. Our customer service team is available to assist you with order inquiries, returns, exchanges, and more.

Contact Information:

Hotline: (863) 285-8588
Email: info@twinknapo.com
Website: twinknapo.com
Address: 818 S Oak Ave, Fort Meade, Florida