Refund and Returns Policy
Effective Date: 13/07/2025
At Twinknapo, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and simple return process.
1. Return Eligibility
You may return items within 14 days of receiving your order if:
The item is unworn, unused, and in its original packaging
Tags are intact and the product is in resaleable condition
You provide proof of purchase or order number
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
We do not accept returns for:
Final sale or clearance items
Gift cards or promotional vouchers
Items damaged by misuse or improper care
3. How to Request a Return
To initiate a return, please:
Email contact@twinknapo.com with your order number and reason for return
Wait for return approval and instructions
Package the item securely and ship it to the address we provide
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refund Process
Once we receive and inspect the returned item:
Approved refunds will be issued within 5–7 business days
Refunds will be made to the original payment method
Shipping charges (if applicable) are non-refundable
5. Exchanges
We do not offer direct exchanges. If you need a different size or style, please return your item and place a new order.
6. Faulty or Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving it. Include your order number and photos so we can resolve the issue quickly.
7. Contact Us
For return or refund inquiries, please contact:
📧 contact@twinknapo.com
📍 4 Great Western Road, Long Sutton, United Kingdom
📞 070 7467 8746