Payment Policy
Effective Date: January 6, 2025
At Twinknapo, we are committed to providing our customers with a safe, secure, and easy-to-use payment process. This Payment Policy outlines the methods of payment accepted, the processing of payments, and the security measures we implement to ensure that your financial transactions are handled safely and efficiently.
1. Accepted Payment Methods
We accept the following payment methods for purchases made through Twinknapo.com:
- Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover. Payments made by credit or debit card are processed securely through trusted payment processors.
- PayPal: Customers can opt to pay through their PayPal accounts for faster and more convenient transactions.
- Apple Pay: For customers who prefer using Apple Pay, we accept payments via this secure method for both online orders and mobile purchases.
- Google Pay: Google Pay is another option available for customers wishing to use their Google account for transactions.
Payments are processed securely via encrypted payment gateways to ensure the safety of your information.
2. Payment Authorization
When you place an order on Twinknapo.com, you authorize us to charge the payment method you have provided for the total amount of your order, including applicable taxes and shipping fees. By submitting your payment information, you confirm that all provided details are accurate and valid.
3. Payment Processing
All payment transactions are processed at the time of checkout. After entering your payment information, the amount will be authorized but not immediately deducted from your account. For certain payment methods, such as credit cards, the funds will be reserved by your bank until the transaction is completed. Once we process and ship your order, the payment will be captured and the charge will appear on your statement.
4. Payment Security
We take the security of your financial data very seriously. All payment transactions are encrypted using secure socket layer (SSL) technology. We do not store your complete payment details. Our payment processors are trusted and comply with the latest security standards, including the Payment Card Industry Data Security Standard (PCI-DSS).
5. Order Cancellation
If you wish to cancel an order after payment has been authorized, please contact us immediately at info@twinknapo.com or call us at (863) 285-8588. Depending on the status of your order, we may be able to cancel the transaction before it is processed and shipped. Once an order has been shipped, it cannot be canceled, and you will need to initiate a return once the item arrives.
6. Refunds and Payment Adjustments
Refunds will be processed to the original payment method used to make the purchase. If an order is canceled before it has been shipped, a full refund will be issued. If you return an item following our Refund and Returns Policy, a refund will be issued after we receive and inspect the returned product.
Please note that depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.
7. Currency
All transactions on Twinknapo.com are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, please be aware that exchange rates may apply, and your payment provider may charge additional fees for currency conversion.
8. Fraud Prevention
To protect both you and our business from fraudulent activity, we may conduct additional verification steps for orders that appear suspicious. If your payment method is flagged as potentially fraudulent, we may contact you to verify the transaction before processing your order.
9. Contact Information
If you have any questions or concerns regarding our Payment Policy or need assistance with a transaction, please contact us:
Hotline: (863) 285-8588
Email: info@twinknapo.com
Website: twinknapo.com
Address: 818 S Oak Ave, Fort Meade, Florida